Cancellation & Refund Policy
Last updated: October 22, 2026
1. Scope
This policy explains cancellation, change, and refund requests for travel arrangements booked through LMCS Travel, operated by Life Management & Concierge Services LLC. It should be read together with the Terms & Conditions and the applicable supplier rules disclosed when a booking is purchased.
2. Before you book
Before collecting payment, LMCS Travel will disclose material fare or rate restrictions available to us, known penalties, any nonrefundable deposit, and any separately charged LMCS Travel service fees. Airline, hotel, and other supplier rules vary by product and can change prior to booking confirmation.
3. Customer-requested cancellations
If a customer chooses to cancel, eligibility for a refund or credit normally depends on the purchased fare/rate and supplier conditions, together with any separate LMCS Travel fees disclosed and accepted before payment. Some bookings may allow changes, credits, partial refunds, or no voluntary refund. LMCS Travel will communicate the options and known costs before processing a requested change where reasonably possible.
4. Airline cancellations or significant changes
For flights to, from, or within the United States, applicable U.S. Department of Transportation rules may entitle consumers to refunds when an airline cancels or significantly changes a flight and the consumer does not accept the alternative offered. The airline or ticket agent acting as merchant of record may have a direct refund obligation under those rules. LMCS Travel will not characterize such legally required refunds as nonrefundable or substitute travel credit without the customer’s legally valid choice. Other mandatory refund rights may apply to particular itineraries.
5. Hotel and other supplier cancellations
Hotel, tour, transportation, cruise, and package reservations may have different cutoffs, cancellation penalties, no-show terms, or force-majeure arrangements. Refunds for those services depend on the contract and applicable law. We will assist with requests but cannot promise that a supplier will grant an exception unless we have authority to do so.
6. LMCS Travel service charges
Any booking, planning, modification, or cancellation fee charged by LMCS Travel will be disclosed before the relevant charge is authorized, including whether and when that fee is refundable, subject to applicable law.
7. How to request a refund or change
Email info@lifemanagementconcierge.com with your name, booking reference, affected travelers, and request. Do not send complete passport numbers or payment card details by ordinary email or chat. We may ask for identity verification using an approved secure method before releasing booking information.
8. Timing and original payment method
Where a refund is due, LMCS Travel will follow applicable legal deadlines and the responsibilities of the airline, supplier, payment processor, and merchant of record. Refunds are ordinarily sent to the original payment method unless applicable rules or an approved alternative require otherwise. Supplier and financial-institution processing times can vary.
9. Insurance and circumstances beyond control
Travel insurance, if offered or referred, will be governed by the licensed insurer’s policy; coverage is not guaranteed. Disruptions due to weather, government action, illness, or other unexpected events do not automatically override supplier terms, but mandatory consumer rights continue to apply.
10. Questions and revisions
For questions, contact info@lifemanagementconcierge.com. The policy applied to a confirmed booking is the version presented or incorporated into that booking, subject to applicable law.